In these trying times, is it getting harder to know who to trust? Not if you do your homework!
If you are struggling to find a reliable company – whether it’s for your HVAC needs, or something else – these tips really will pay off:
- Talk to people – family, friends, co-workers, business associates. They will tell you how it is.
- Should you trust big ads? The bigger the ad, the more money the company paid for it. This is generally not the way companies should earn your business. It should be given by trust.
- Surf the web – do they have an internet presence? In today’s time, this is a MUST. Check for them on Facebook, read comments people have made – do they seem to care about what sort of presence they have over the internet?
- Check out reviews – you don’t need to be a member of Angie’s List for this. Google has it’s own set of reviews, along with Kudzu, Judy’s Book, City Search, Yahoo! The list goes on and on. You want to make sure you get an overall grasp of those reviews. Is there a theme? Don’t let one bad review throw you off, but definitely keep it in mind if you choose to go with that company. This will help you be more observant.
- Are they legitimate? Do you know if the company should have a license, or specific certification? Do they go above and beyond for ‘extras’? For example, a NATE certification in the HVAC industry is above and beyond the contractors license that is required.
If you have any other suggestions or feedback, we would love to hear from you!
Our latest review on Kudzu.com:
My 11 year old Amana A/C unit quit in the middle of summer. I called and spoke with Betty from Progressive Heating and Air that afternoon and their technician Robert came out the next morning. He changed out a bad condenser and I got a free tune up courtesy of EMC. Robert was very friendly and professional that I decided to have their sales rep Dusty, come out and give me a quote on a new and more efficient system. Dusty’s recommendation for my home’s heating and cooling requirements was spot on and he worked with me on pricing and financing. I now have a high efficient 14 SEER Rheem 3.5 ton variable speed furnace with fantastic parts and labor warranty and a free 1 year service agreement. Their installation team, Antonio, Miguel and Hunter did an incredible job. I wish I could post a before and after photo. My home cools very well and heats really fast too. Samantha with quality assurance followed up about 3 weeks later and submitted all the paper work for me to receive a $300 cash back rebate from Rheem. These folks are all around a professional team.
Thanks Progessive Heating and Air.