LOCAL HEATING AND AIR CONDITIONING COMPANY WINS NATIONAL AWARD
Progressive Heating and Air Conditioning of Newnan, GA was recently named Large Contractor of the Year by National Comfort Institute, Inc. (NCI) during their 2018 annual conference in Austin, TX. The High-Performance HVAC Summit 2018, was has held from March 4-6th. This award recognizes outstanding achievement in Performance-Based Contracting*, quality workmanship, and dedication to customer service. Companies in this award category achieve more than $4 million in sales annually.
NCI has two other Contractor of the Year categories that break out as follows:
- Small – achieve under $1.5 million in sales annually
- Medium– achieves between $1.6 million and $3.9 million in sales.
Progressive Heating and Air Conditioning is a contracting firm serving residential and commercial HVAC customers in and around the Newnan, Georgia area. Company Owner Greg Wallace says Progressive has 27 employees and fields 17 installation and service vehicles.
The 24-year-old company has experienced steady growth, even during the recent economic downturns faced in the U.S. in general and in Georgia in particular.
Wallace attributes the growth and success to a company-wide commitment to training and staying on the cutting edge. “If you want to serve your customers best, you must have training,” he says. He adds that Performance-Based Contracting™, as taught by NCI, is the key. “As the trainers at NCI always say, ‘if you don’t measure, you’re just guessing.’”
He adds, “Consumers deserve to receive the comfort and efficiency they are promised and pay for. What better way to provide that than through measured and verifiable proof. That is what NCI teaches. And that is what we practice.”
Rob Falke, president of NCI, presented Progressive’s award during the closing banquet of the High-Performance HVAC Summit. He explained that Greg Wallace and his team had “not only earned 75 NCI certifications, but they also strive to keep those certifications current. They are unified in their goal of continuous improvement and they share a common mission of providing customers the best service in the business.”
NCI selects its Contractors of the Year based on some very well-defined criteria:
- The company must be in the process or already completed implementing Performance-Based testing as prescribed by the National Comfort Institute
- The company must have in place or be in the process of having in place a Performance-Based business culture
- The company must have a strong service department and must sell and maintain service agreements
- As part of the Home Performance approach, the company must target HVAC system renovation sales in addition to equipment replacement sales
- Training must be part of the company culture.
So why is this important to consumers? Why should they choose an NCI-certified contractor like Progressive Heating over other contracting firms? For the same reasons they choose:
- A certified public accountant
- A certified realtor
- An AMA-certified doctor
- A bar-certified lawyer.
In these professions, the designations come to people who have studied, tested, and achieved a level of competence that resulted in receiving a professional certification.
NCI-certified contractors have attended classes, learned how to use specialized tools and instruments, and are kept constantly up-to-date on the latest diagnostic and repair skills. An NCI-certified technician has passed a recognized testing process which validates his or her understanding of the technology and procedures used in this field. In addition, NCI monitors their certified contractors and requires recertification every two years.
THE NATIONAL COMFORT INSTITUTE (NCI) is the nation’s premier Performance-Based training, certification, and membership organization focused on helping heating, air conditioning, plumbing, and electrical contractors to grow their businesses and become more profitable. To date, the organization has trained and certified more than 25,000 industry professionals in a variety of disciplines including system diagnostics and design, indoor air quality, air balancing, carbon monoxide analysis, and combustion efficiency. To learn more, please visit the NCI website at http://www.nationalcomfortinstitute.com.
*NCI coined the phrase “Performance-Based Contracting™”, a unique approach to managing a contracting business through accountability and measurable results. During the past two decades, NCI has trained and certified more than 25,000 HVAC professionals.
In these trying times, is it getting harder to know who to trust? Not if you do your homework!
If you are struggling to find a reliable company – whether it’s for your HVAC needs, or something else – these tips really will pay off:
- Talk to people – family, friends, co-workers, business associates. They will tell you how it is.
- Should you trust big ads? The bigger the ad, the more money the company paid for it. This is generally not the way companies should earn your business. It should be given by trust.
- Surf the web – do they have an internet presence? In today’s time, this is a MUST. Check for them on Facebook, read comments people have made – do they seem to care about what sort of presence they have over the internet?
- Check out reviews – you don’t need to be a member of Angie’s List for this. Google has it’s own set of reviews, along with Kudzu, Judy’s Book, City Search, Yahoo! The list goes on and on. You want to make sure you get an overall grasp of those reviews. Is there a theme? Don’t let one bad review throw you off, but definitely keep it in mind if you choose to go with that company. This will help you be more observant.
- Are they legitimate? Do you know if the company should have a license, or specific certification? Do they go above and beyond for ‘extras’? For example, a NATE certification in the HVAC industry is above and beyond the contractors license that is required.
If you have any other suggestions or feedback, we would love to hear from you!
We just moved to Newnan and called **** company to service our AC [new house]. They sent two young men who were nice, but worked on our unit for three hours and charged us $350 for what they said was faulty wiring and a new thermostat. Also, when I paid for **** company, I asked why the service call did not apply to the work [as most businesses do]. He called me a cheap lady and was basically abusive over the phone. He called me back and said he had a bad day – but no excuse for the poor professional manner. Well, two weeks later, the same thing happened and it turned out to be the outside breaker. We called Progressive Heating and Air – they were honest and told us how to fix it. I will never recommend **** company for ANYTHING!!
– Rebecca S.
And that – ladies and gentlemen, was our technician CALEB – great job Caleb!!!
Have you read our mission statement? Our goal is:
To provide excellence in service and quality installations in every community we service, with a goal of 100% customer satisfaction. We are committed to quality with prompt, professional service and thorough communication with our customers, and strive to provide a well-rounded workplace for our employees with ongoing training and room for growth.
When choosing a contractor to care for your HVAC unit, important factors must be taken into consideration. While a contractor can be licensed or accredited by an organization, the true value lies in if the contractor employs NATE [North American Technician Excellence] certified HVAC technicians. After all, it’s the technician who will be performing the installation or maintenance of your equipment.
What is the difference between a Licensed Contractor and a NATE Certified Technician?
- Contractors can be licensed or accredited by organizations, but you still may end up with an inexperienced technician at your door. Good questions to ask are: How did the contractor become licensed or accredited? What does that license or accreditation mean?
- Using a NATE certified tech increases the likelihood that the job gets done right the first time.
- If you decide to use n accredited contractor, be sure to ask the contractor to send a NATE certified technician to your home or business.
- For greater piece of mind, ALWAYS ask for NATE.
You can find more information on NATE certified technicians, and other news at HVACR Advice.