Progressive Heating and Air Wins NCI’s 2018 Contractor of the Year Award

LOCAL HEATING AND AIR CONDITIONING COMPANY WINS NATIONAL AWARD

Progressive Heating and Air Conditioning of Newnan, GA was recently named Large Contractor of the Year by National Comfort Institute, Inc. (NCI) during their 2018 annual conference in Austin, TX. The High-Performance HVAC Summit 2018, was has held from March 4-6th. This award recognizes outstanding achievement in Performance-Based Contracting*, quality workmanship, and dedication to customer service. Companies in this award category achieve more than $4 million in sales annually.

NCI has two other Contractor of the Year categories that break out as follows:

  • Small – achieve under $1.5 million in sales annually
  • Medium– achieves between $1.6 million and $3.9 million in sales.

Progressive Heating and Air Conditioning is a contracting firm serving residential and commercial HVAC customers in and around the Newnan, Georgia area. Company Owner Greg Wallace says Progressive has 27 employees and fields 17 installation and service vehicles.

 

The 24-year-old company has experienced steady growth, even during the recent economic downturns faced in the U.S. in general and in Georgia in particular.

 

Wallace attributes the growth and success to a company-wide commitment to training and staying on the cutting edge. “If you want to serve your customers best, you must have training,” he says. He adds that Performance-Based Contracting™, as taught by NCI, is the key. “As the trainers at NCI always say, ‘if you don’t measure, you’re just guessing.’”

 

 

 

He adds, “Consumers deserve to receive the comfort and efficiency they are promised and pay for. What better way to provide that than through measured and verifiable proof. That is what NCI teaches. And that is what we practice.”

 

Rob Falke, president of NCI, presented Progressive’s award during the closing banquet of the High-Performance HVAC Summit. He explained that Greg Wallace and his team had “not only earned 75 NCI certifications, but they also strive to keep those certifications current. They are unified in their goal of continuous improvement and they share a common mission of providing customers the best service in the business.”

 

NCI selects its Contractors of the Year based on some very well-defined criteria:

  • The company must be in the process or already completed implementing Performance-Based testing as prescribed by the National Comfort Institute
  • The company must have in place or be in the process of having in place a Performance-Based business culture
  • The company must have a strong service department and must sell and maintain service agreements
  • As part of the Home Performance approach, the company must target HVAC system renovation sales in addition to equipment replacement sales
  • Training must be part of the company culture.

So why is this important to consumers? Why should they choose an NCI-certified contractor like Progressive Heating over other contracting firms? For the same reasons they choose:

  • A certified public accountant
  • A certified realtor
  • An AMA-certified doctor
  • A bar-certified lawyer.

In these professions, the designations come to people who have studied, tested, and achieved a level of competence that resulted in receiving a professional certification.

 

NCI-certified contractors have attended classes, learned how to use specialized tools and instruments, and are kept constantly up-to-date on the latest diagnostic and repair skills. An NCI-certified technician has passed a recognized testing process which validates his or her understanding of the technology and procedures used in this field. In addition, NCI monitors their certified contractors and requires recertification every two years.

 

THE NATIONAL COMFORT INSTITUTE (NCI) is the nation’s premier Performance-Based training, certification, and membership organization focused on helping heating, air conditioning, plumbing, and electrical contractors to grow their businesses and become more profitable. To date, the organization has trained and certified more than 25,000 industry professionals in a variety of disciplines including system diagnostics and design, indoor air quality, air balancing, carbon monoxide analysis, and combustion efficiency. To learn more, please visit the NCI website at http://www.nationalcomfortinstitute.com.

 

*NCI coined the phrase “Performance-Based Contracting™”, a unique approach to managing a contracting business through accountability and measurable results. During the past two decades, NCI has trained and certified more than 25,000 HVAC professionals.

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Repair or Replace: That’s the Question

When should you repair an aging HVAC unit and when should you replace? Great question!

According to the National Association of Home Builder’s Study of Life Expectancy of Home Components, residential furnaces last 15-20 years. Energy Star believes a replacement is necessary if a heat pump or a/c is more than ten years old, a furnace is more than fifteen years old, equipment needs frequent repairs, energy bills are going up, a home has humidity problems, a home has excessive dust, or the heating and cooling system is noisy. Something else to keep in mind is that HVAC companies should take sizing of the unit keeping different housing/environmental issues in mind. However, precise life expectancy is difficult to pinpoint due to numerous factors such as climate, usage, maintenance, rating and more.

Consider replacement if the equipment is beyond 3/4 of the life expectancy and repairs will cost more than a third of replacement. For example: if your furnace is 15 years old and you’re facing a $750 repair, you should probably replace the unit. Keep in mind that you can also take this opportunity to improve your home comfort and lower your utility bill. In other words, don’t just settle with a single-stage 80% efficient furnace and be done with it – consider things like multiple staging, 95% efficiency and variable speed blowers to maximize your savings and comfort.

While there may never be a singular answer on when it is time to replace an HVAC unit instead of repair it, the decision should always come down to HVAC contractors doing their best work. In the end it should be the company, not the equipment that you invest your dollars in.

Thanks to ACHR News for the great information in this blog post.


Is Your HVAC System Under Warranty?

Warranties give most of us peace of mind when making a big purchase like a car, a home – even on an air conditioner. Let’s face it, your HVAC system is no small investment. But – same as a warranty on your car – lack of maintenance could is one major factor that could jeopardize your warranty. If you don’t have documentation that your system has been maintained according to manufacturer’s requirements, your necessary repairs may not be covered. This is especially true regarding home and extended warranties.

Another factor are parts ordered from the internet. Don’t do it! Only order parts and have them installed through a licensed contractor. Saving a few dollars on a part may void the entire warranty.

Lastly – keep a proof of purchase near the owners manual and warranty information so you can’t misplace it. Proof of purchase may be required if your system needs a repair done under warranty, and your current service provider did not install the job. Keep in mind, new systems must be installed by a licensed HVAC contractor – or the warranty for the entire system could also be null and void.

We are always hear for any questions you have. Before altering anything on your system, give us a call at 770-253-2665 – we can help!

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Mother Nature CAN Work for You

You may have noticed that some rooms will occasionally be hotter or cooler than others. Your upstairs bedroom may take longer to cool in the summer, or the kitchen may be chillier in the winter.

Don’t worry! There may not be anything wrong with your system. If your home is multi-level, you will naturally experience the effect of warm air rising to the upper level and cooler air falling to the lower. In addition, solar gain can cause temperatures to rise in certain rooms. This is definitely the case in rooms with west-facing windows during the late afternoon. Forces of nature are not the only factors that will raise your home’s indoor temperature. Cooking and showering will cause the humidity of your home to increase. Even without a raise in temperature, higher levels of humidity can cause you to feel warmer and uncomfortable.

While the laws of nature (and the law of teenagers taking long showers) may be out of your control, you can use your home’s ventilation system to improve the situation. By adjusting or closing registers that are too cool in summer or too warm in the winter, you can divert conditioned air to rooms where you need it the most. By making the laws of nature work for you, you should be able to achieve even, comfortable temperatures in every room of your home. If that does not do the trick, there may be some ventilation issues at play that deserve a closer look.

To schedule an appointment for our NATE certified service technician to come out, click here and get 10% off!

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Preventative Maintenance Is Important!

 

Preventative maintenance for your air conditioner is important. Inspecting the system to check for problems before they grow into major air conditioner malfunctions can save hundreds of dollars and periodic preventative maintenance for your air conditioner is a great way to accomplish that. Semi-annual preventative maintenance, or annual preventative maintenance, for your air conditioner by Progressive Heating & Air can go a long way in ensuring the effective operation of your air conditioner.
Progressive Heating & Air’s Preventative Maintenance Program will keep your air conditioner running at its peak performance and efficiency.

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Inadequate preventative maintenance for your air conditioner is one of the chief causes of air conditioner malfunctions, poor performance and inefficiency. Like an automobile needs inexpensive periodic preventative maintenance to keep it running and to avoid costly repairs, your air conditioner requires periodic preventative maintenance. Neglecting preventative maintenance for your air conditioner may lead to a steady decline in the air conditioner’s performance as well as increased energy consumption and costs.  It is also important to point out that maintenance is required to keep your equipments warranties in good standing.

For more information about our service and what it covers, go here.

Give us a call, or schedule an appointment for maintenance here.


Help the Elderly Prepare for Summer Months

When you think of taking care of an aging parent or friend, the first thing that may come to mind is helping with meals, errands, doctors visits, etc. Those that have stepped into the shoes of being a caretaker understand that there is a lot more to it – you take on the responsibility of home maintenance and repairs – and specifically, the air conditioning system.

According to the Center for Disease Control, about 400 Americans die each year to heat related conditions, and nearly half f them are elderly. They are at greater risk for heat stress or stroke risk due to several factors.

  • Their bodies do not adjust as easily to sudden changes in temperature.
  • They are more likely to have medical conditions such as heart, lung and kidney disease. Other medical issues that increase their risk are high blood pressure and diabetes.
  • They may take medications that render them more susceptible to the heat. Some medications are known to inhibit perspiration which leaves them even more vulnerable in hot weather.
  • Age related dementia – they may simply forget to turn on the air conditioning, or may not realize if it is not functioning properly.
  • Isolation – some may not have friends or family members who check in on them regularly.
  • Cost – being on fixed incomes, some seniors may be reluctant to use the air conditioning, believing that the use of electric fans will be sufficient – and they are not. While possibly providing a breeze, they do nothing to eliminate the extreme humidity we face in Georgia.

The fact is, heat related illness and deaths are 100% preventable; and according to the CDC, air conditioning is the number one protective factor against heat related illness and death. So – making sure air conditioning systems are in good working order before the summer sets in order should be a top priority.

 


Critical for Air Conditioning

Preventive maintenance is critical to a well functioning HVAC units.

Preventative Maintenance offers many benefits such as:

  • Increasing the life span of the HVAC unit.
  • Lowering the cooling and heating bills.
  • Cleaning the interior air creating a comfortable environment for the building occupants.

Replacing HVAC filters is critical to clean air because the air filters clean out air pollutants such as molds, skin cells, and allergens. It is important to visually inspect HVAC filters ever 1 to 6 months to make sure the filters are not blocked.

A little bit of techie talk made simple:

ASHRAE standard is used to rate HVAC filters capacity to filter out air borne pollutants, the ASHRAE standard assigns MERV rating to filters based on their efficiency. The higher the MERV rating the more efficient the filter is. Generally when you want to buy a filter, it is best to get a filter with a MERV rating of 11 +.