PROGRESSIVE HEATING AND AIR EARNS ESTEEMED 2018 CARRIER PRESIDENT’S AWARD
Progressive Heating and Air Receives 2017 President’s Award from Carrier, Earning Honors as Outstanding Dealer
METRO ATLANTA — PHAC was recently named a recipient of the prestigious 2017 President’s Award from Carrier. The award provides recognition for outstanding dealers in the heating, ventilating and air-conditioning (HVAC) industry.
Dealers were honored at a ceremony held in Orlando on March 9.
One of Carrier’s highest honors for its dealers, the President’s Award is given to Carrier Factory Authorized Dealers who achieve excellence in product promotions and delivered superior customer satisfaction.
Recipients of this award represent the very best in operational excellence, business effectiveness and delivering cutting-edge technology to consumers.
PHAC demonstrates technical expertise, while also serving as a leader in promoting the Carrier brand and raising the standard for equipment sales. The company exemplifies service excellence and provides exceptional customer care.
PHAC specializes in HVAC installations and repair for residential new construction and custom homes, as well as commercial buildings and complete building restorations.
“The 2018 Carrier President’s Award winners have demonstrated excellence in providing customers with outstanding service as ambassadors of our industry,” said Samantha Brazie, Sales and Operations Manager, Progressive Heating and Air. “The award further establishes these companies as best in class and serves as an example to all Carrier dealers of how HVAC businesses can thrive in any region.”
To learn more about PHAC and its heating and services, call 770-253-2665 or visit www.progressiveac.com.
LOCAL HEATING AND AIR CONDITIONING COMPANY WINS NATIONAL AWARD
Progressive Heating and Air Conditioning of Newnan, GA was recently named Large Contractor of the Year by National Comfort Institute, Inc. (NCI) during their 2018 annual conference in Austin, TX. The High-Performance HVAC Summit 2018, was has held from March 4-6th. This award recognizes outstanding achievement in Performance-Based Contracting*, quality workmanship, and dedication to customer service. Companies in this award category achieve more than $4 million in sales annually.
NCI has two other Contractor of the Year categories that break out as follows:
- Small – achieve under $1.5 million in sales annually
- Medium– achieves between $1.6 million and $3.9 million in sales.
Progressive Heating and Air Conditioning is a contracting firm serving residential and commercial HVAC customers in and around the Newnan, Georgia area. Company Owner Greg Wallace says Progressive has 27 employees and fields 17 installation and service vehicles.
The 24-year-old company has experienced steady growth, even during the recent economic downturns faced in the U.S. in general and in Georgia in particular.
Wallace attributes the growth and success to a company-wide commitment to training and staying on the cutting edge. “If you want to serve your customers best, you must have training,” he says. He adds that Performance-Based Contracting™, as taught by NCI, is the key. “As the trainers at NCI always say, ‘if you don’t measure, you’re just guessing.’”
He adds, “Consumers deserve to receive the comfort and efficiency they are promised and pay for. What better way to provide that than through measured and verifiable proof. That is what NCI teaches. And that is what we practice.”
Rob Falke, president of NCI, presented Progressive’s award during the closing banquet of the High-Performance HVAC Summit. He explained that Greg Wallace and his team had “not only earned 75 NCI certifications, but they also strive to keep those certifications current. They are unified in their goal of continuous improvement and they share a common mission of providing customers the best service in the business.”
NCI selects its Contractors of the Year based on some very well-defined criteria:
- The company must be in the process or already completed implementing Performance-Based testing as prescribed by the National Comfort Institute
- The company must have in place or be in the process of having in place a Performance-Based business culture
- The company must have a strong service department and must sell and maintain service agreements
- As part of the Home Performance approach, the company must target HVAC system renovation sales in addition to equipment replacement sales
- Training must be part of the company culture.
So why is this important to consumers? Why should they choose an NCI-certified contractor like Progressive Heating over other contracting firms? For the same reasons they choose:
- A certified public accountant
- A certified realtor
- An AMA-certified doctor
- A bar-certified lawyer.
In these professions, the designations come to people who have studied, tested, and achieved a level of competence that resulted in receiving a professional certification.
NCI-certified contractors have attended classes, learned how to use specialized tools and instruments, and are kept constantly up-to-date on the latest diagnostic and repair skills. An NCI-certified technician has passed a recognized testing process which validates his or her understanding of the technology and procedures used in this field. In addition, NCI monitors their certified contractors and requires recertification every two years.
THE NATIONAL COMFORT INSTITUTE (NCI) is the nation’s premier Performance-Based training, certification, and membership organization focused on helping heating, air conditioning, plumbing, and electrical contractors to grow their businesses and become more profitable. To date, the organization has trained and certified more than 25,000 industry professionals in a variety of disciplines including system diagnostics and design, indoor air quality, air balancing, carbon monoxide analysis, and combustion efficiency. To learn more, please visit the NCI website at http://www.nationalcomfortinstitute.com.
*NCI coined the phrase “Performance-Based Contracting™”, a unique approach to managing a contracting business through accountability and measurable results. During the past two decades, NCI has trained and certified more than 25,000 HVAC professionals.
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Progressive Heating and Air offers Preventive Maintenance Service Agreements for all brands of rooftops units, compressors, air-handlers, cooling towers, heat pumps, variable speed drives, controls and accessories.
Each agreement is tailored to meet the budget and operating needs of your facility and can include both preventive maintenance to keep your equipment running in peak condition and predictive maintenance services to identify potential problems before costly breakdowns occur.
It will help you:
- Maintain the efficiency and reliability of all equipment
- Minimize downtime, repair bills, and loss of use
- Ensure continuous care with our after hours call center staffed with trusted employees
Our planned maintenance options include:
- Inspection and reports
- Inspection with seasonal adjustments and preventive maintenance
- Full maintenance, including preventive maintenance plus service calls
- Predictive maintenance, including eddy current test, combustion analysis, and vibration analysis
- 24/7 monitoring
- Maintenance of cooling towers, compressors, air handlers, rooftop units, air-side distribution equipment, and controls.